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Terms of Service

Our website grants you non-exclusive limited license to use Affilimate's script and web application, operated by Adaero Software UG (haftungsbeschränkt) in accordance with these Terms and Conditions (the "license", "agreement") below.

When you use our service, now or in the future, you are agreeing to the latest Terms of Service. This applies to any of our existing products, and all features we may add to our service over time. If a situation arises wherein we do not exercise or enforce any right or provision in the Terms of Service, in doing so, we are not waiving that right or provision.

Our Data Processing Agreement (DPA) under the European General Data Protection Regulation forms part of these Terms of Service.

1. Terms

User ("you", "your"): The website visitor and/or trial user or paying user of the Affilimate web application, whether an entity or a person.
Service ("website", "web application", "tracking script", collectively "Affilimate"): The Affilimate web application, tracking script (also called "snippet"), and the website.
Operator ("Company", "our", "us", "we"): Adaero Software UG (haftungsbeschränkt), the Developer of the Service.

If you do not understand any of the terms of these Terms and Conditions, please get in touch before using Affilimate.

You may not access or use the Service unless you agree to abide by all of the Terms and conditions in this agreement. Violation of any of the terms below may result in termination of your account.

2. Hold Harmless

We take ensuring the quality, functionality, and accuracy of Affilimate very seriously. Nevertheless, Affilimate's web application and tracking infrastructure is provided "as is" without warranty of any kind, expressed or implied. We are not liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses at occur out of the use or inability to use the Service.

3. Ownership

You may not claim intellectual or exclusive ownership rights to any of the Services. All Services are the property of the Company. They are provided "as is" (see section 2 for details).

4. Site content

All site content, including imagery and documentation that is published on or its respective social media channels, is the property of the Company unless otherwise stated. You may not replicate the content without prior written consent. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of the Company.

4. Usage terms

You may not share your account login information with other people in an attempt to share the license. Please get in touch if you need to add a team member to your account.

You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You are responsible for any activity that occurs under your account, including by others who have their own logins under your account.

You may not use our service for an illegal purpose, or to violate any laws in your jurisdiction.

You must provide your full legal name and a valid email address in order to complete the signup process.

You must be a person. Registering and accessing your account through a bot or other automated method is not permitted.

5. Payment and subscription terms

All accounts come with a 15-day free trial. If you do not become a paying subscriber, you will lose access to your data after a 4-day grace period after your trial period ends. After that time, we reserve the right to remove your data.

In case you become a paying customer, your payment cycle will begin immediately.

You can choose to subscribe on either a monthly or annually billed plan. If you subscribe on a monthly plan, you'll be charged monthly starting on the day you subscribe.

If you subscribe annually, you'll be charged for 12 months of usage on that day.

The plan limits purchased in a plan must be used during the applicable term. Any unused resource limits at the end of the month are forfeited.

You will never be charged extra for an occasional traffic spike. There are no surprise fees and your card will never be charged unexpectedly. If you exceed the limits on your paid plan for two consecutive months, we will contact you to upgrade to a higher plan for the following month. You will have two weeks to make your decision. You can decide to continue with a higher plan or to cancel your account at that point.

6. Refund policy

We hope that you determine whether Affilimate is for you within the free 15-day trial. However, if you find that a key feature is missing that you need to justify your subscription, please do let us know by email. If you still want a refund, you may get in touch for a refund of your most recent payment within the last 30 days, no questions asked. We do not honor requests refunds of payments more than 30 days in the past.

7. Chargebacks

We hope that your charge for the Service is never a surprise. You should get in touch first regarding requests for refunds or to inquire about unrecognized charges before issuing a chargeback with your bank. We reserve the right to dispute chargebacks if the charge is not fraudulent and no communication from you, the user, is evident.

8. Support

We offer the Affilimate tracking script and web application, as well as the content on this website, "as is", with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. Please direct all support inquiries to the support email address. We answer all emails as quickly as possible, but do not guarantee a timeframe during which you will receive a response. Some plans include "priority support" which means that, when receiving a support request from you, we will prioritize it over other requests. Nonetheless, it does not guarantee a specific timeframe.

9. Emails and marketing

You may receive email notifications stemming from your use of Affilimate. For instance, you will get an email when a new affiliate link is added to your website, or when a health check fails. You may also receive marketing emails, informing you of product developments or other company news. You may adjust your email preferences either using the link inside the email itself, or inside the Affilimate web app. Further, you may also receive emails notifying you of changes to these Terms and Conditions, trial expiration notices, and other emails related to your usage of Affilimate.

10. Price changes

We reserve the right, at any time, to modify, discontinue, temporarily or permanently, a license with or without notice. Prices of all Services are subject to change. Notice of price changes will be made on the site.

11. Warranty

By agreeing to these Terms and Conditions, you agree to hold Adaero Software UG (haftungsbeschränkt) harmless for any damages caused by use or lack of use of the Service. We do not guarantee the Services will function with all 3rd party plugins, components, web browsers, or web hosts. We are not responsible for any plugin compatibility conflicts that may occur. It is our policy to perform technical support as quickly as possible. We are not responsible for any data loss, website downtime, or any other problems that may occur as a result of installing the Affilimate tracking script. We are also not responsible for the decisions that you make as a result of acting on the data available in Affilimate, nor are we responsible for the accuracy, timelines, or completeness of the data.

12. Disclosure and compliance

You are responsible to determine if and how you need to disclose your usage of Affilimate to visitors of your website. The exact requirements for a privacy policy page can vary between jurisdictions. Your privacy policy is a legal document, and making sure that it's accurate and compliant the your responsibility as a website owner. Affilimate cannot give you legal advice. Make sure to have your privacy policy reviewed by a lawyer to ensure you're fully complying with the applicable laws in your jurisdiction.

13. Acceptance

By creating an account for the Service, you are indicating that you have read and agree with the Terms and Conditions detailed on this page.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed according to the laws of the state of Berlin, Germany. Any dispute related to these Terms and Conditions shall be resolved exclusively in the State or Federal Courts located in Berlin, Germany, and the parties agree to the personal jurisdiction of said courts.

We reserve the right to change or modify the current Terms and Conditions without prior notice.

Have questions? Contact us at anytime.

Last Updated 9/25/2022

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