If you see a message like this while scanning your site for new affiliate links, this indicates your site needs some extra setup:
In this guide, you'll find a list of possible errors and solutions so you can get your scan running properly.
There are two main reasons we may not be able to scan your site:
- Sitemap not found — We could not find a sitemap on your website.
- Scanner blocked by the server — Your host or CDN has blocked our site scanner.
Follow our step-by-step guide to make sure your sitemap is accessible and correctly formatted.
Sitemap not found
By default, Affilimate will look for your sitemap at common locations such as:
As well as whether it's denoted inside your
robots.txt file. To resolve this issue, follow this troubleshooting process:
yourwebsite.com/sitemap.xml (replacing "yourwebsite.com" with the domain name of your website).
If you're successful, you should see something like this:
The design may vary, and you may see a list of pages on your website instead of a list of sub-sitemaps.
If you don't see your sitemap, enable a sitemap with popular website platforms and CMS systems:
- SquareSpace (enabled by default)
- Enable Sitemaps in SquareSpace (note that sitemaps are not available during trial)
- Wix (enabled by default)
Note: You should only allow one plugin to manage your sitemap at a time. If you ask multiple plugins to create sitemaps, you might experience plugin conflicts.
If your sitemap was previously missing and you've now enabled it, you can now rescan your website under Scan.
Otherwise, continue troubleshooting.
Sitemap cannot be scanned
There are a few reasons why we might not be able to access your site to scan for it links.
These include your CDN or Firewall settings, rate limits, hosting settings, or security plugin settings.
Here are a few things to try:
1. Ask your host to unblock Affilimate's crawler
Contact your host and ask them about rate limits. Many hosts (such as GoDaddy and Siteground) enforce rate limits, especially for lower level plans.
If your host has confirmed they are rate-limiting you, we recommend lowering your site's crawl speed.
2. Disable Cloudflare Bot Fight Mode
If you're using Cloudflare, disable bot fight mode.
Still not working?
If none of these work, please contact Support email@example.com or via the chat with the following information:
- Your website URL
- Your sitemap URL
- Which hosting + CDN you're using
- A list of the plugins on your website, if you are using WordPress (a screenshot is sufficient)
And we'll help you troubleshoot your site scan.